Dialog is Sri Lanka’s telecommunications service provider, which operates Dialog Mobile – the country’s largest mobile network. It offers internet, calling, data card, tariffs, roaming, recharge, SMS, and MMS services. If you’re a customer of the Dialog network in Sri Lanka or using prepaid and postpaid subscriptions for internet usage and for calls. Dialog network offers an Android or IOS application to help its users to recharge their data and track usage information.
However, lately many users have been having some queries about Dialog account balance check, mobile number check, and others. Find out the below methods or use the given ussd codes to check the Dialog balance and other service information. If any of the information is not available here, you can call on Dialog network customer support number.
How to Check Dialog Sri Lanka Account Balance & Usage Detail
Dialog Sri Lanka offers multiple ways to inquire about account-related details. The easiest way to check your Dialog account detail is by signing in to the mobile application or you can use the USSD service to inquire about Dialog Sri Lanka account details.
USSD & IVR Service → Customers of the Dialog Sri Lanka network can dial *#456# ussd code for balance enquiry or Dial 456 and listen to a voice prompt.
Mobile Application → Dialog Sri Lanka users can download the mobile application to manage services quick and easy way to check their balances, recharge, and other VAS services. Open the MyDialog app (available on the Google Play Store and Apple App Store). Check for account balances & remaining bonuses on the home screen, Account activity & usage information can be accessed by clicking on the home screen.
Android
IOS
How can I check my Dialog Data, Voice & SMS Balance?
By dialing #678#4#2#
Where do I access the e bill?
- Via the My Dialog app – Click view my e-bill ( in payment section) > Click download
- My dialog web portal – My bill > view my bill
Who do I contact regarding any queries/feedback?
For any question you may have regarding your e-bill, you may contact
- Customer Care on 1777 or 0777 678 678 or one of our live chat agents.
- Go to the MyDialog app > Support > Web Chat or Messenger Chat.
How can I get GPRS settings to my phone?
Dial #147# USSD or type GPRS and send to 678.
How can I check my outstanding bill information?
Download the Dialog Self Care App or simply dial 456 IVR or dial #147#
Run out of credit? Get our auto loan facility
Dialog’s Auto-Loan facility allows Pre Paid customers to request credit directly from Dialog or from another Dialog Mobile subscriber. Simply dial #147# USSD or Dial 356 IVR to activate.
How do I check the available free minutes on my blaster package?
Type MB and SMS to 678
How can I get GPRS settings to my phone?
Dial #147# USSD or type GPRS and send to 678.
What is the code that needs to be entered if my SIM requests for a PIN number?
Code : 531531
Please note that this is not valid if the SIM requests for a PUK code. PUK code would vary depending on the phone number and could be obtained by calling the hotline.
How do I transfer the amount?
- SMS: Type ez<space>amount<space>receiver’s mobile number<space>PIN and send it to 356
- USSD: Dial #356# → Select option 2 → Select option 2 → Enter amount → Enter the receiver’s mobile number → Enter PIN
- The MyDialog self-help mobile app → Share Credit
- ‘MyDialog’ Dialog.lk log in → Share Credit
For Assistance:
- The MyDialog app
- Dialing #678#
- www.Dialog.lk website
- E-mailing [email protected]
- Chat services – http://chat.dialog.lk/Dialog/Chat.htm
- Social media – sm.dialog.lk
- Dialing 1777
- Visit any Dialog Customer Care Centre
To Escalate Disputes & Complaints:
- The MyDialog app
- Dialog.lk website – https://www.dialog.lk/browse/complaint.jsp
- Dialing 1777
- Visit any Dialog Customer Care Centre
To Escalate Unresolved Disputes:
Visit https://www.dialog.lk/escalation-contact-points
