Fastweb is an Italian telecommunications company that provides fixed and mobile telephony, broadband Internet and IPTV services in the country. If you’re a customer of the Fastweb network in Italy or using any subscriptions for internet usage and for calls. It offers multiple ways to recharge their data and track usage information.
Follow up the given steps to track the subscriptions or usage details, and other service information. If any of the information is not available here, you can call on Fastweb customer service number.
How do I Check out my Fastweb Credit?
Via Phone → To check your Fastweb Credit consumption detail, you can call the Free number 4046 from your Fastweb mobile phone. The service allows you to immediately listen to the Fastweb remaining credit, if you have chosen a rechargeable profile or the traffic made in the case of a subscription. You can also check the details of the traffic thresholds included that are still available in your rate plan.
Via Internet → Visit the website www.fastweb.it and login to your MyFastweb customer account. Here you can the consumption detail and and the traffic carried out with your Fastweb mobile phone by checking the VOICE, Internet, SMS and MMS consumption. Also, you can download the app to manage your account.
How Can I top up my Fastweb Credit?
There are four ways to top up the account which are given below
- With Fastweb Rechargeable Cards (from MyFastweb, 4046)
- By Credit Card (from MyFastweb)
- At the Intesa Sanpaolo Group, Unicredit and PostePay
- In the shops displaying the PUNTOLIS, Mooney and SnaiPay brands,
With Fastweb Rechargeable Cards (from MyFastweb, 4046)
You can find rechargeable cards in all authorized retailers in denominations of 5, 10, 15, 25 or 50 Euros. From your MyFastweb customer area, by clicking on the Top up button, you can top up your number. Just enter the 16-digit secret code on the rechargeable card.
Alternatively, you can call the free number 4046 from your mobile phone, follow the voice guide and top up your number or that of a friend. You will be asked to enter the 16-digit secret code on the rechargeable card and the telephone number on which you wish to top up. You can find Fastweb rechargeable cards in all authorized resellers.
By Credit Card (from MyFastweb)
From your MyFastweb customer area, click on the Reload button and by entering your credit card details you can top up your number or that of a friend. An SMS will notify you when the top up will be done.
At the Intesa Sanpaolo Group, Unicredit and PostePay
You can also purchase Fastweb top-ups at the following points: ATM Bancomat and home banking of the Intesa Sanpaolo Group, Unicredit ATM Bancomat, ATM Postamat and Post Offices
To top up, follow the path indicated in the ATM or home banking screens: select the Fastweb logo, the amount and the number to top up. The top-up denominations available are: 10, 15, 25, 50, 10 and 150 euros. For more information visit www.intesasanpaolo.com , www.unicredit.it , www.postepay.it.
In the shops displaying the PUNTOLIS, Mooney and SnaiPay Brands
You can purchase top-ups for your SIM in any commercial establishment displaying the PUNTOLIS, Mooney or SnaiPay brand, choosing between 5 – 10 – 15 – 25 – 50 – 100 Euros. Check the receipt with the data you have communicated and confirm. Finally, wait for the SMS / email confirming the recharge. For more information visit www.puntolis.it , www.mooney.it , www.snaipay.it.
If you’ve any quvery or complaint related to your Fastweb connection then you can contact the Fastweb customer care executive at the below given numbers on the website.